Privacy Policy

We (NHS East Berkshire CCG) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • NHS East Berkshire CCG is the data controller.
  • Delib is the data processor.

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of NHS East Berkshire CCG.

Privacy Policy

NHS East Berkshire CCG (the CCG) will remain responsible for the service provided via Citizen Space and technology behind this service which is operated by Delib.

Use of your Personal Information

Your personal information is collected to enable the CCG to conduct survey’s with patients, public and the community to give them a voice, to get involved and help shape their local NHS. 

 

Who will have access to your Personal Information

Both the CCG (the data controller) and Delib (the data processor) will have access to your personal information.  Your personal information will not be disclosed to any other parties.  Results of survey’s completed by you will be published in an anonymised format on Citizen Space.

 

Legal Basis to process Personal Information:

The CCG rely on the NHS Act 2006 Section 14Z2 as a legal basis to process your personal information in which they have a duty to make arrangements to involve individuals at various specified stages about health services provided (or to be provided) to them.

 

Records Retention

We will not hold your personal information for longer than necessary and will take steps to ensure the CCG and Delib erase your personal information after 24 months following the publication of survey results.

 

Our Commitment to Data Privacy and Confidentiality Issues

We are committed to protecting your privacy and will only process data in accordance with the Data Protection Legislation. For further information East Berkshire CCGs Privacy Policy and Delib's privacy policy  provides a detailed explanation how each party collect, safeguard and process your data and provides details.

 

Rights of Access

You have the right to access any information held about you by making a ‘Subject Access Request’. If we do hold information about you we will:

 

  • Give you a description of information held;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to;
  • Let you have a copy of the information in an intelligible form; and
  • Correct any mistakes to information held

 

For further information on how to make a request go to: http://www.eastberkshireccg.nhs.uk/about-us/how-we-spend-the-money/freedom-of-information/

 

Contact Us

You can contact us by emailing: Eastberksccgs.enquiries@nhs.net, if you require additional information or have any Privacy Concerns.

Right to Opt Out

You have the right to Opt Out of the CCG and Delib processing your personal information. To Opt Out please contact the CCGs Patient Advice and Liaison Service, CSCSU.PALSCOMPLAINTS@nhs.net.  Telephone: 0300 123 6258.

 

Other ways of Participating

If you do not wish to participate on line you can participate in surveys carried out by the CCG by contacting: communications.eastberksccgs@nhs.net

 

Your Consent

I understand that by ticking the below “Consent” tick box I have read and understood:

  • Why the CCG collects my personal information
  • Who will have access to my personal information
  • The CCGs legal basis to process my personal information
  • How long my personal information will be kept for
  • Know how to find out more information about information collected
  • Who to contact for additional information or any privacy concerns
  • Who to contact to access personal information held about me